privacy

Privacy Policy for OSO

At OSO, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

Collection of Personal Data
We may collect personal data about you through various channels including but not limited to online forms, email correspondence, phone calls, surveys, and when you visit our restaurants or events. The types of personal data we may collect include your name, contact details, date of birth, nationality, identification numbers, payment information, and preferences.

Use of Personal Data
We may use your personal data for various purposes including but not limited to:
• Processing and fulfilling your orders and reservations
• Communicating with you about our products, services, and promotions
• Managing and improving our website and other digital channels
• Complying with legal and regulatory obligations

Reservations and Pre-Arrival Information
To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us including to process a reservation for OSO, we will ask for the following information:

Customer’s name
Mailing address
Billing address
Electronic-mail information
Telephone number
Credit-card information

Disclosure of Personal Data
We may disclose your personal data to third parties including but not limited to:
• Service providers and vendors who provide services to us such as payment processing and IT services.
• Government agencies and authorities to comply with legal and regulatory obligations
• Any other person to whom you have given consent

Protection of Personal Data
We take reasonable measures to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal, or similar risks. We use a combination of physical, technical, and administrative safeguards to ensure the security and confidentiality of your personal data.

Retention of Personal Data
We will retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. When personal data is no longer required, we will take reasonable steps to dispose of it in a secure manner.

Access and Correction of Personal Data
You have the right to access and correct your personal data held by us. If you wish to access or correct your personal data, please contact us at the contact details below. For correction of Personal Data – Please note that a reasonable fee may be charged for an access request.
If so, we will inform you of the fee before processing your request.

Security
Unfortunately, the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data which you transmit to Odette Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security measures to try to prevent unauthorised access.

Contact Us
If you have questions about this Privacy Policy, please contact us by e-mail at
reservations@oso.sg

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal or regulatory requirements. The updated policy will be published on our website.